This page explains the general retail policies for orders placed with Sticky Pad Shop. Contact us before ordering if you need clarification about availability, delivery, or a custom product.
Order processing
Orders are reviewed before fulfillment. Processing time may vary based on product availability, order quantity, and whether the order includes custom-cut foam. Any special timing requirements should be discussed before payment.
Shipping
Available shipping methods and charges are shown during payment or communicated before an order is finalized. Delivery estimates are provided by the carrier and are not guaranteed by Sticky Pad Shop. Customers are responsible for providing a complete and accurate delivery address.
Address changes and delivery issues
Email Support@PassSigns.com promptly if an address needs correction. Changes cannot be guaranteed after an order enters processing. For damaged, missing, or incorrect shipments, provide the order information and clear photographs when applicable.
Standard-size returns
Unused standard-size products may be considered for return after review. Contact us before sending anything back. Products returned without authorization, products that have been used, or products that are no longer in resalable condition may not be eligible for a refund.
Custom-cut products
Custom-cut products are made for the requested dimensions and are generally not returnable unless the product is defective or was cut incorrectly. Customers are responsible for reviewing dimensions and quantities before approving a custom order.
Refunds and return shipping
Approved refunds are issued to the original payment method. Return-shipping responsibility and any applicable deductions will be communicated when the return is authorized. Original shipping charges and payment-processing rules may affect the final refund.
Contact
Sticky Pad Shop
Phoenix, AZ USA
Support@PassSigns.com
What to include in a return or delivery request
- Order number and buyer name
- Delivery address used for the order
- A clear description of the issue
- Photos of the package, shipping label, and product when damage or an incorrect item is involved
- The unopened quantity remaining, if requesting a standard-size return
Need help before ordering?
Review the exact size and pack quantity before checkout. For a delivery question, return request, or custom-order timing question, email us before paying whenever possible.
View standard sizes and prices or read the custom-cut ordering guide.